Airports are flying high to meet customer needs

  New & Improved Airport Amenities

 

The air travel industry in the United States have been struggling since  the Sept 11th attacks.  Many companies have filed bankruptcy and most are still fighting to get out of debt.  As I was  reading an article in USA Today earlier this morning, I found some interesting facts about what airports are doing to appeal to the public.  After more research, I realized some airports are tapping into social media tools to communicate better with patrons. 

Our very own Akron-Canton airport is using blogs! Yes, you heard correctly… BLOGS.  The airport offers a link on its Web site to 3 Akron-Canton executives’ blogs about different aspects of  the airport.  When I clicked on the link, I expected to see a handful of posts about how wonderful the airport is.  What I found actually surprised me and made me give a tip of my hat to the airport for being so transparent to its customers.  The blogs are updated regularly, include great links and ( gasp ) even discuss the importance of social media.

Blogging is only the tip of the iceberg when it comes to airport changes and new amenities.  Here are some new services you may find at an airport near you:

• Massage stations

• Flu shots in airport terminals

• Napping chairs in terminals ( http://www.metronaps.com/ )

• Fitness centers

• Work stations equipped with laptops, printers, fax machines and U.S. Postal Service drop boxes

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